Executives reporting to founders may discover that a job description does not reflect what the founder is prepared to hand over. A chief of staff, for example, was promised ownership of strategy, operations and business development but found those areas remained under the founder’s control. Rather than fight a losing battle for the promised scope, the executive focused on projects where they had genuine ownership.
Delegation can also go further than expected. One founder gave a COO responsibility for the entire budget but kept board relationships and investor conversations to himself. The COO began involving him more in budget matters and used board meetings to build her own relationships with board members and investors. The advice is to ask what the founder wants to retain, then observe what happens over the next quarter and revisit the question as the company grows.
Formal reporting lines tell only part of the story. A founder’s trusted circle may include co-founders, early employees, board members, a long-serving executive assistant or even a family member with no official company role. In a new job’s first 90 days, watch whose advice the founder repeats and whose objections change their mind. Build relationships with those people before you need their support.
Communication style matters, too. Visionary founders may think aloud, leaving teams to mistake a tentative idea for a directive. Operator founders tend to be specific; a passing question about a metric may be a genuine request for information. Ask directly whether an idea requires action before redirecting the team.
Finally, distinguish a difficult period from a structural mismatch. One COO’s founder worked 80 to 100 hours a week, took no vacations or days off, and expected the same commitment from direct reports without offering the equity that might justify it. The COO determined this was the founder’s standard operating model, not a temporary build phase, and eventually left for a better fit. If decisions are repeatedly reversed, your scope is smaller than promised, or nobody can tell the founder no, the problem may not be something you can fix from your seat.
Comments (0)
No comments yet. Be the first!